Search the site

Close
side image pod

Current Suppliers

Port of Dover Supplier Portal​

As a supplier to the Port of Dover, you have access to a secure, integrated portal that provides full visibility to transactions, offers closed loop collaboration, and enables electronic invoicing. ​

How we work with you

With the Supplier Portal you can:​

  • Update your records in the system, such as bank details​
  • View PO numbers, the status of invoices and payments received​
  • Reset your password​
  • Receive notifications​
  • Access the portal from any device and any up-to-date browser​
  • Receive relevant news from the Port​

How you work with us

  • Submit your invoices via the portal. Invoices submitted via other channels will not be accepted for payment. Guidance is provided under the Training and Support tab.​
  • Submit a separate invoice for each PO – invoices with items from multiple POs will be rejected.​
  • Keep your bank details up to date via the portal​.

Frequently asked questions

Where do I find the Supplier Portal?​

plus
minus

Where do I find my PO number? 

plus
minus

Your PO numbers are available in the supplier portal. Full instructions on how to use the portal are under Training and Support.​

How do I invoice?

plus
minus

As a registered supplier, we only accept invoices submitted via the portal. We do not process invoices submitted via other channels. Instructions on how you can do this are available under Training and Support.​

Invoices are to always only reference one Purchase Order – please do not submit consolidated invoices.

If you are not registered on our supplier portal, please contact suppliersupport@portofdover.com

How do we gain further contracting opportunities at the Port of Dover?

plus
minus

The information you need regarding contracting opportunities at the Port is available under Prospective Suppliers.​

How do I use the Supplier Portal?

plus
minus

The Training and Support tab contains all the information (with videos) you should need on how to use the portal. If you still have questions, you can contact the Procurement Team on suppliersupport@portofdover.com. ​

What if my bank is not listed and so I can’t enter my bank details? 

plus
minus

Email suppliersupport@portofdover.com with your bank details and we’ll add them for you.​

Why am I not receiving notification emails from the supplier portal?

plus
minus

Emails generated by the supplier portal come from sender suppliersupport@portofdover.com. Please check your spam folders and whitelist this address to ensure you receive these notifications. ​

What are the Port of Dover’s standard terms and conditions?

plus
minus

These are our current terms and conditions for the purchase of goods and services:

Training and support​

We have prepared a range of materials to help you to access and navigate our Supplier Portal.​

Link to Port of Dover Supplier Portal

Training Guides​

The guides include videos and step-by-step instructions on how to:

  • Log on to the Portal
  • Edit your business details
  • Manage your orders
  • Submit your invoice via the portal for payment

You can access the training guides via the link below:

Guided Learning within Supplier Portal

  • There is detailed information within the portal about what is required for all mandatory fields. Hover over the information icons to find out more. ​

Support

If you have forgotten your log-in details or have watched the training videos and still need help, please contact suppliersupport@portofdover.com

If are having problems resetting your password or are unable to login, please request help here: itdepartment@portofdover.com

Password Reset

As a registered user of our Supplier Portal, you can reset your password yourself:​

  1. Go to the Oracle Fusion login page – URL coming soon​
  2. On the login page, click “Forgot password”.​
  3. Enter your username (this is always your email address) and make sure the “Forgot password” box is checked, then click “Submit”.​
  4. You will receive an email with a link to reset your password – click this link.​
  5. Enter a new password then click “Submit”.​
  6. Go back to the Oracle Fusion login page.​
  7. Enter your username (email address) and new password, then click “Sign in”.​
  8. You have successfully reset your password.​

If are having problems resetting your password or are unable to login, please request help here: itdepartment@portofdover.com

Contacts

General queries relating to POs, invoicing and payments should be dealt with by accessing the supplier portal.  ​

Please use the portal to:​

  • Update your business records​
  • View PO numbers​
  • Submit invoices for payment​
  • View the status of payments​
  • Reset your own password ​

If you are experiencing technical issues accessing or inside the Supplier Portal: itdepartment@portofdover.com

If you have any other queries: suppliersupport@portofdover.com