Christmas Travel Ferry Information
To help us help you have the smoothest journey to and through the port, there are several things that you can do.
Dover Ferry
Arrival & check-in procedure
Step 1
Getting here & entry
Please arrive at the Port of Dover Ferry Terminal (Eastern Docks). Enter the port and follow signs for check in. Unless otherwise stated, cycle routes for entry & exit are on the cliff side of the port.
Where possible, follow the thick red line on the pathway and road.
Step 2
Proceed to Border Controls
Please proceed to the French border controls and have all your travel documents ready. You may also be selected to proceed to UK Border controls.
Travel documents
Please ensure you have your passport, and travel documents ready for inspection.
Security check
You may also be selected for security checks, as well as UK Border Controls.
Allocated lane number
At check-in you will be allocated a lane number.
Step 3
Boarding the ferry…
Please proceed to the French border controls and have all your travel documents ready. You may also be selected to proceed to UK Border controls.
Park in lane & wait to be called
Park in your allocated lane behind the vehicle in front and wait to be called to board the ferry.
Remain in a single file
Riders should remain in single file and inform your operator if a group is larger than 30.
Facilities
If time allows, facilities are available in the Passenger Services building.
Step 4
Await instructions
Cyclists must await instructions from the operators’ staff to either join or leave the ferry. It is very important that, at the point where the loading bridge crosses onto the vessel deck, cyclists dismount and walk across as unexpected movements of the bridge may occur.
Cycle safety
Riders should ensure that they are sufficiently visible by their clothing and that cycles are equipped with lights.
While all cyclists are responsible for their own safety, it is recommended that cyclists (i) ensure that their bicycles are road worthy and (ii) wear helmets while riding through the Port.
In addition, adults cycling with children are responsible for the safety of the children. It is recommended that children are positioned to ride between adults and are of an appropriate age and proficiency to be confident cycling in the environment presented by the Port.
Cyclists should be able to ride comfortably without hindrance from baggage. All baggage should be properly stowed in backpacks or bike panniers. The safety of pedestrians must be respected on any shared sections of the route.
