Christmas Travel Ferry Information
To help us help you have the smoothest journey to and through the port, there are several things that you can do.
Dover Ferry
Facilities
Dover Ferry Facilities
Passenger Terminal
The Passenger Terminal building at Dover’s Eastern Docks is where foot passengers are dropped off after disembarking from the ferry.
It is also where you will come before boarding the ferry if travelling as a foot passenger, using either the drop off car park, taxi rank, bus or coach stop. You will then take a shuttle bus from the Passenger Terminal building to your ferry.
The Passenger Terminal, also has Costa Coffee kiosks and outlets as well as Port Reception, Border Force public counter, P&O foot passenger ticket desk and public toilets.
Dover Ferry Facilities
Passenger Services
The Passenger Services Building West (PSB West) is located on the west side of the Port between Berths 7 and 8.
Facilities include cash and currency services, toilets, cash point, vending machines, free Wi-Fi access, Costa Coffee, Burger King, WHSmiths, massage chairs, games room as well as an area for dogs just outside the building.
There is also a second dog area between Berth 2 and 3.
Dover Ferry Facilities
Accessibility
Passengers with disabilities are advised to contact their ferry operator and/or port authority at least 48 hours before departure and present themselves at an agreed time and place ahead of the published embarkation time.
Loop system
Induction loops to amplify announcements or conversations for passengers wearing hearing aids are available within the main passenger buildings. Just look for the distinctive ‘ear’ symbols. Port Reception staff are trained in deaf awareness so you can rely on receiving an understanding response at all times.
Rest Rooms
Unisex, disabled restroom facilities are available in various locations throughout the Ferry Terminal. Wheelchair-friendly ramps are also fitted on all split-level buildings and walkways.
Dover Ferry Facilities
Car parking
Safe, Secure and Convenient Off-Site Parking while you’re away.
There are no parking facilities in the Port. If you require parking, we recommend that you contact one of our independent parking companies. Wheelchair accessible minibuses are available, please inform the provider when booking
Dover Ferry Facilities
Pet facilities
There are two pet exercise areas within the Ferry Terminal.
These are located between numbers 2 and 3 berths and also by the Passengers Services Building.
